Privacy Policy

1. Information We Collect

We collect information necessary to provide our handmade jewellery services and communicate effectively with our clients. This may include your name, email address, telephone number, and postal address. If you are commissioning a bespoke piece, we may also retain notes regarding your design preferences and sizing requirements to ensure the highest quality of service.

When you interact with our website, we may collect minimal technical data, such as your browser type and basic usage patterns, to help us improve the digital experience.

2. How We Use Your Information

The personal data we gather is strictly used to fulfill your orders, manage your bespoke commissions, and respond to your inquiries. We do not use your information for invasive marketing practices, nor do we sell or share your data with third-party advertisers.

• To process transactions and deliver your handmade pieces safely.
• To arrange studio visits and consultations.
• To maintain a record of your purchases for future care, resizing, or repair requests.
• To notify you of important updates regarding your ongoing commissions.

3. Data Protection and Retention

Filament Jewellery Studio takes the security of your personal information seriously. We implement robust physical and digital safeguards to prevent unauthorized access, disclosure, or alteration of your data.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law for accounting and regulatory purposes. Client measurement profiles and bespoke design histories are kept securely to assist with your future requests, unless you instruct us otherwise.

4. Your Rights

You hold the right to request access to the personal data we hold about you. Furthermore, you may request corrections to any inaccurate data, or ask for the deletion of your personal records from our systems, provided there is no superseding legal requirement for us to retain it.

To exercise any of these rights, or to raise a concern regarding your privacy, please contact us using the details provided below.